January 31, 200719 yr The shaft being pitted, will not cause no dampening until all the oil leaks out. So after a rebuild even with the shaft pitted it would have dampening until all the oil leaked out. I would want to know the reason there was no dampening. Was a piston ring out of place? A valve stack with debris in it? No gas in the resevoir? Did they replace the shaft? If so what does the old one look like? It is possible to have missed the pitting if it is small, but if it is that small it would take a long time to affect dampening. If you look at the shaft and the pitting is obvious then I think they owe you postage. And you should have to replace (Pay for) the shaft because you would have needed that anyway.
January 31, 200719 yr The shaft being pitted, will not cause no dampening until all the oil leaks out. So after a rebuild even with the shaft pitted it would have dampening until all the oil leaked out. I would want to know the reason there was no dampening. Was a piston ring out of place? A valve stack with debris in it? No gas in the resevoir? Did they replace the shaft? If so what does the old one look like? It is possible to have missed the pitting if it is small, but if it is that small it would take a long time to affect dampening. If you look at the shaft and the pitting is obvious then I think they owe you postage. And you should have to replace (Pay for) the shaft because you would have needed that anyway. Sounds like good advice. No names, no pack drill but are they a specialist motorcycle suspension dealer?
January 31, 200719 yr Author Yes specialise in shock repairs uprated brake discs fork repairs straightening race prep so on and so on
January 31, 200719 yr Yes specialise in shock repairs uprated brake discs fork repairs straightening race prep so on and so on It sounds as if they should know what they are doing. It's not like they're some back street bike shop. It's a shame they've put you in this awkward postion. Like you say. If the shaft is so bad, why did they carry out the repair in the first place withuot changing it?
February 1, 200719 yr When you are trying to rectify this situation, try to stay on the facts. Don't get angry or show any emotion, if the discussion gets ugly all defences come out and negoaitions stop. Ask questions, and let them answer. Ask what they would do if they personally were in the same situation. State what you would want them to do to make you happy and keep you as a customer. It may be less than they think you want and when presented with facts a reputable firm should do whats fair and reasonable for the customer.
February 1, 200719 yr When you are trying to rectify this situation, try to stay on the facts. Don't get angry or show any emotion, if the discussion gets ugly all defences come out and negoaitions stop. Ask questions, and let them answer. Ask what they would do if they personally were in the same situation. State what you would want them to do to make you happy and keep you as a customer. It may be less than they think you want and when presented with facts a reputable firm should do whats fair and reasonable for the customer. Good advice. It sounds as if you are talking from experience on this one.
February 2, 200719 yr I have been in a motorcycle repair shop since 76. I now own a small to medium Yamaha, Polaris Dealership. We are strong on service. I have taken many classes on handling difficulties and how to turn them into a win win. Not every shop is that way. However most try to take care of the customer. I personally love a challenge. Other dealerships in the area have sent their problems to us. Send me you tired, your poor, your IRATE!
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