02-apr Posted May 19, 2011 Report Share Posted May 19, 2011 (edited) I'm afraid i just have to get this frustration off my chest. I'll not mention names to avoid embarrassment to TC but.......... Decades ago I used to deal with a supplier of bits and, as often as not, they had to go back as they were either just the wrong thing or fitted so badly. Now that the management has changed I thought I would try again and have just spent a fair bit of time form filling on their website (which would not let me set up an account to save all this, though the facility to do so was ostensibly there) to get to the final point of payment and find that it is procedure to phone them with card details rather than complete the transaction electronically. What sort of half-ar$$d set up is that? OK, phone. It's after hours and the answerphone tells me that they are only open Monday to Thursday so I can't complete the transaction until next week, so the chances of having the item in time to fit for the trial are slim. Things must be better than we thought in the trials world if a supplier can afford to only be available for a half week. Contrast that with Trialsbits who unfortunately were unable to obtain the item but who lifted the phone well after hours, when I was not really expecting a response, and have processed another order electronically and followed up with e-mails to confirm the situation. Edited May 19, 2011 by 2/4 Quote Link to comment Share on other sites More sharing options...
wingandaprayer Posted May 19, 2011 Report Share Posted May 19, 2011 three letters to say to you mate, BVM, helpfull and very efficient. Quote Link to comment Share on other sites More sharing options...
b40rt Posted May 19, 2011 Report Share Posted May 19, 2011 Does the supplier have the same initials as Sado Masochism ? Has to be a clue. Quote Link to comment Share on other sites More sharing options...
scottishsteve Posted May 19, 2011 Report Share Posted May 19, 2011 you could be right ross. Quote Link to comment Share on other sites More sharing options...
02-apr Posted May 19, 2011 Author Report Share Posted May 19, 2011 (edited) Sado masochism just about covers how I felt. And yes, I've used BVM in the past for modern stuff, is John still there? Edited May 19, 2011 by 2/4 Quote Link to comment Share on other sites More sharing options...
micm Posted May 19, 2011 Report Share Posted May 19, 2011 Sounds a bit like a trials company, also not in the North of England, that once sold a rank novice to the sport (me) a Bultaco Sherpa which just happened to have a Pursang engine. I didn't know until it broke down within a couple of days as the gearbox collapsed. My local club mechanic said it was crap. It had been cobbled up from bits and a motor cross engine. I got my money back but it caused a fight during a trial a few weeks later. Quote Link to comment Share on other sites More sharing options...
keychange Posted May 20, 2011 Report Share Posted May 20, 2011 (edited) Sounds like the same crowd who took 8 days to put my purchase in the post because they reckon they had under-quoted on postage to Australia but at same time they still charge the VAT and for several subsequent inquiries when I ask "how much without VAT" they simply don't respond - I am not sure why we can't name them - we certainly name good suppliers so why not do all of our forum members a favour and save others some grief. Besides if they are outed they then may be forced to pull up their socks or put up the shutters. Edited May 20, 2011 by keychange Quote Link to comment Share on other sites More sharing options...
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